What Is Wrong With Frontier Airlines Website

June 20, 2023
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Are you looking to book a flight with Frontier Airlines? Well, you might want to think twice before doing so. The company's website is in serious need of improvement.

From slow loading times to poor usability on mobile devices and confusing navigation, there are many issues that can make booking a flight an unpleasant experience. Furthermore, the lack of accessibility features and limited search options makes it difficult for customers who may have special needs or be looking for specific flights.

In this article, we'll cover all the problems with Frontier Airlines' website so that you can make an informed decision about your next trip!

Quick Essential Highlights

- Frontier Airlines' website has multiple issues, including slow loading times, confusing navigation, and limited search options.
- The website's poor mobile usability makes it difficult for users to navigate and find the information they need, leading to a frustrating experience.
- Users with disabilities face additional challenges due to the site's lack of accessibility features, such as alternative text for images and an inaccessible color palette.
- Overall, the website's design and functionality make it difficult for customers to easily access the information they need, leading to a confusing and overwhelming experience.

Slow Loading Times

You're probably tired of waiting for the Frontier Airlines website to load, right? The unresponsive design and unclear descriptions make it difficult to navigate. It's a frustrating experience that can leave you questioning why you bothered in the first place.

Enough time spent on trying to find your way around the site could be better spent on actually booking your flight or preparing for your trip. And when dealing with something as important as planning a vacation, you want everything to go smoothly and quickly.

What's worse, is that this problem isn't limited only to desktop users - mobile users suffer from the same issues when accessing the Frontier Airlines website. This lack of usability makes it tough for people who are often on-the-go or don't have access to a computer.

But there's hope – with some much needed improvements, Frontier Airlines' website could become an enjoyable experience instead of an exercise in frustration!

Poor Mobile Usability

Flying with Frontier Airlines can be a chore on mobile devices, as their website lacks the usability necessary for a seamless experience. The outdated interface combined with difficult booking processes make it hard to navigate the site without getting frustrated. Furthermore, many of the features that are available on desktop aren't optimized for mobile use, making it even more confusing to complete tasks like checking in and seat selection.

All these issues make what should be a simple process take much longer than necessary, leaving travelers feeling drained before they've even boarded the plane. It's clear that Frontier Airlines hasn't taken steps to improve their mobile usability, and this leaves customers struggling to access vital information quickly and easily.

However, there is still hope as navigation can be improved with some well-thought-out changes that will provide an enjoyable customer experience on both desktop and mobile devices. With that in mind, let's move on to discuss how confusing navigation also affects customers when using Frontier Airlines' website.

Confusing Navigation

Navigating Frontier Airlines' website can be an overwhelming experience for customers due to its confusing layout and lack of clear pathways. The interface is cluttered with dropdowns, tabs, menus and other navigable elements that make it difficult to find the information a customer may need. Even though the company has made an effort in creating a visually attractive design, many users are left feeling overwhelmed by the sheer amount of navigation choices available.

The lack of accessibility features makes navigating Frontier Airlines' website even more challenging. Customers must scroll through long lists of options or search for specific keywords without guidance from a user-friendly system. This tedious process leaves customers feeling frustrated and adds further complexity to their already complicated tasks. In order to provide a better customer experience, Frontier Airlines should focus on simplifying their navigation system and making it easier for customers to find what they need quickly. By transitioning into sections that provide more accessible features, customers can have an enjoyable experience when using this platform.

Lack of Accessibility Features

Unfortunately, Frontier Airlines' website lacks accessibility features that make navigation even more challenging. Users with disabilities are unable to access the site without significant effort, and the lack of features such as alternative text for images or an accessible color palette can make it difficult for users to find what they need quickly.

* Audio cues to help visually impaired customers use the site.
* Descriptive headings and labels on pages so users can easily scan them for information.
* Simple and consistent navigational elements across all pages of the site.
* A search feature that allows more flexibility than just searching by flight number or departure city.

Without these essential accessibility features, navigating Frontier's website can be a frustrating experience for many users, undermining their user experience and customer service expectations.

Transitioning into the next section about limited search options, it's clear why customers have difficulty finding what they need on this website.

Limited Search Options

Searching the site can be challenging due to its limited options. Customers can't simply enter a destination or keyword and expect to be taken to the page they are looking for. The Frontier Airlines website offers a discounted structure, but its limited availability makes it difficult for customers to find what they need quickly.

With fewer search options than most other sites, customers may find themselves digging through multiple menus in order to locate the desired information. This could lead to frustration as well as wasted time spent on navigating the site rather than actually booking their flight.

Customers want freedom and convenience when it comes to searching for flights. With Frontier's limited search capabilities, this is not always possible.

Frequently Asked Questions

What is the cost of a Frontier Airlines flight?

Explore Frontier Airlines flight options and discover seat prices to fit your budget. Get ready to fly with unbeatable freedom, comfort, and convenience. Unlock the ultimate travel experience today!

How does Frontier Airlines compare to other airlines?

Experience Frontier Airlines and discover superior customer service, high quality flights, and the freedom of travel. Compare it to other airlines and you'll see why Frontier stands apart.

Is there a loyalty program associated with Frontier Airlines?

Yes! Frontier Airlines offers a loyalty program known as the EarlyReturns® Program. With this program, customers can earn rewards on their flight options and receive special customer service benefits. Enjoy the freedom of earning great rewards with your next flight!

How do I check in for a Frontier Airlines flight?

Experience the freedom of frontier airlines customer service! Check-in for your flight quickly and easily to ensure a smooth flyer experience.

What is the baggage allowance on Frontier Airlines?

You can save on freezing fees with Frontier Airlines! Checked bag prices start from just $30 and you won't be delayed by long queues. Enjoy freedom and ease with our baggage allowance.


You've noticed that the Frontier Airlines website isn't quite up to par. From slow loading times to poor mobile usability, it's clear that the website needs some work. Navigation is confusing and there are limited search options, not to mention a lack of accessibility features.

All in all, you're disappointed with the state of Frontier Airlines' website and it doesn't leave you feeling great about their services. You'll be happy when they make improvements so you can use their site without frustration or confusion. Until then, you'll have to find another way to book your flights.

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